Effective Date: 18 September 2026 | Last Updated: 18 September 2026
These Terms and Conditions (“Terms”) govern your use of the Extra Power Gym website, membership enquiries and online registrations, gym memberships and day passes, personal-training and group-class bookings, promotional offers, and your use of Extra Power Gym’s facilities and services.
“Extra Power Gym,” “we,” “us” and “our” refer to Extra Power Gym, Al Yasmeen, Ajman, United Arab Emirates.
“Member,” “you” and “your” refer to the person accessing our website, purchasing a membership or using our facilities.
By using our website, submitting a membership application, purchasing a service or entering our facility, you confirm that you have read and agreed to these Terms.
Nothing in these Terms limits any mandatory rights available to consumers under applicable UAE law.
You must provide accurate, complete and current information when applying for membership.
Members must satisfy our applicable minimum-age requirements. A person under 18 years of age may be required to:
We may request an Emirates ID, passport or another valid identification document to verify identity and age.
Membership may be refused where reasonably necessary for safety, legal compliance, previous serious misconduct or unpaid amounts.
Available membership plans, benefits, prices and validity periods will be displayed on our website, at reception or in official Extra Power Gym promotional materials.
Membership options may include:
The services included in each plan will be those stated at the time of purchase.
A membership does not include personal training, specialist classes, products or other chargeable services unless expressly stated.
All prices are shown in UAE dirhams.
Unless expressly stated otherwise, applicable UAE Value Added Tax will be added to the displayed price.
Members will receive an invoice or receipt containing the required transaction information.
Extra Power Gym may revise its prices from time to time. A price change will not normally affect a fully paid, active fixed-term membership until that membership expires, unless required by law or agreed with the member.
Payment must be made using a payment method accepted by Extra Power Gym, which may include:
Membership will not be activated until the required payment has been successfully received.
If a payment is reversed, declined, disputed or remains unpaid, we may suspend access until the matter is resolved.
Members must not make personal-training or membership payments directly to an individual trainer unless Extra Power Gym has expressly authorised that payment method.
A membership normally begins on the activation date stated in the membership record or invoice.
Membership periods run continuously from the activation date, including weekends and public holidays, unless the applicable plan expressly states otherwise.
Unused days, sessions or access periods do not automatically extend a membership.
A day pass is valid only for the date or visit for which it was issued and cannot normally be carried forward.
Members are responsible for checking the activation and expiry dates shown on their receipt or membership profile.
Opening offers, first-week offers and other promotions:
Extra Power Gym may end a limited-slot offer once the allocated memberships have been sold.
We will honour confirmed purchases made under a valid offer, subject to payment completion, these Terms and applicable UAE law.
A fixed-term membership ends on its stated expiry date unless it is renewed.
Membership will not be automatically renewed or charged unless:
Renewal prices and promotions may differ from the member’s original purchase price.
Membership cancellation and refund requests must be submitted to Extra Power Gym in writing.
Eligibility for a cancellation, refund or credit will depend on:
Promotional, discounted, partially used and short-term memberships may be non-refundable except where a refund is required by law or approved by management.
Approved refunds will normally be returned through the original payment method. Payment-provider or bank processing times may apply.
Failure to attend the gym, personal relocation, a change in personal schedule or a change of mind does not automatically create a right to a refund.
Nothing in this section removes any refund, remedy or compensation right that cannot legally be excluded under UAE law.
Membership freezing is not automatic.
Where freezing is offered, it may be subject to:
Promotional, day-pass and short-term plans may not qualify for freezing.
A membership is not considered frozen until written confirmation has been issued by Extra Power Gym.
Memberships are personal and may not be shared, sold, transferred or assigned unless Extra Power Gym gives written approval.
Members must not allow another person to use their membership card, QR code, biometric record, access credential or account.
Unauthorised sharing may result in suspension or cancellation without prejudice to other rights available to the gym.
Members must:
Access may be temporarily restricted because of maintenance, repairs, safety issues, private events, capacity limits, government requirements or other operational reasons.
Opening hours may change during Ramadan, public holidays, maintenance periods or exceptional circumstances.
Exercise carries an inherent risk of injury.
Before exercising, members must disclose any medical condition, injury, pregnancy, physical limitation or other matter that may affect safe participation.
Members are responsible for seeking advice from a qualified medical professional before beginning or changing an exercise programme where appropriate.
You must stop exercising and immediately inform a trainer or staff member if you experience:
Extra Power Gym and its trainers do not provide medical diagnosis or medical treatment.
A trainer may stop or modify an exercise where they reasonably believe that continuing may be unsafe.
Members must:
Members must not attempt to repair, modify or move equipment without authorisation.
Members and visitors must behave respectfully toward other members, employees and trainers.
The following are prohibited:
Extra Power Gym may warn, suspend or remove a person whose behaviour is unsafe, unlawful, disruptive or contrary to these Terms.
Serious misconduct may result in immediate termination and referral to the relevant authorities.
Personal-training services are subject to trainer availability and separate pricing.
Members must book and pay for personal-training sessions through an authorised Extra Power Gym channel.
Cancellation and rescheduling requirements will be communicated when a session is booked. A session cancelled late or missed without sufficient notice may be treated as used, subject to applicable law and the circumstances.
A specific trainer cannot be guaranteed. Extra Power Gym may assign a replacement trainer when reasonably necessary.
Class schedules, instructors and formats may change.
Class spaces may be limited and allocated according to the applicable booking process.
Members should arrive before the class begins. Late entry may be refused where it could cause disruption or create a safety risk.
A class may be cancelled because of low attendance, instructor unavailability, maintenance, safety concerns or circumstances beyond our reasonable control.
Lockers are provided for temporary convenience, subject to availability.
Members must:
Unless a specific long-term locker arrangement has been approved, lockers must not be used for overnight storage.
Members should avoid bringing unnecessary valuables. To the maximum extent permitted by law, Extra Power Gym is not responsible for unattended, unsecured, lost or stolen personal belongings unless the loss directly results from the gym’s proven negligence or unlawful conduct.
Members must not photograph or record another person without their permission.
Photography is prohibited in:
Commercial photography or filming requires prior written approval.
Extra Power Gym will seek appropriate consent before using an identifiable member’s image for advertising or promotional purposes.
CCTV may operate in suitable public areas for safety and security in accordance with our Privacy Policy.
Extra Power Gym may temporarily close or restrict all or part of the facility because of:
Where reasonably possible, advance notice will be provided.
Members may be responsible for damage caused by their deliberate act, misuse, negligence or failure to follow instructions.
Normal wear and tear will not be charged to a member.
Extra Power Gym may recover reasonable repair or replacement costs where responsibility is established.
Extra Power Gym may suspend or terminate membership where a member:
Where appropriate, we may issue a warning and provide an opportunity to correct the breach.
Serious safety, harassment, violence, drug or criminal matters may result in immediate suspension or termination.
Extra Power Gym will take reasonable steps to maintain a safe environment and properly maintained equipment.
However, members acknowledge that physical exercise involves inherent risks, including strains, falls, equipment-related injuries and aggravation of existing medical conditions.
To the maximum extent permitted by law, Extra Power Gym is not responsible for injury, loss or damage caused by:
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights or liability arising from proven negligence, fraud or intentional misconduct.
You may use our website only for lawful personal purposes.
You must not:
We may suspend or block website access where misuse is detected.
We take reasonable care to keep website information accurate. However:
If an obvious pricing or technical error occurs, we may correct it and contact the affected customer before processing or completing the transaction.
The Extra Power Gym name, logo, website design, photographs, videos, graphics and written content are owned by or licensed to Extra Power Gym.
They may not be copied, reproduced, modified, distributed or used commercially without prior written permission.
Our website may contain links to payment providers, maps, social-media platforms or other third-party services.
Third-party services are governed by their own terms and policies. Extra Power Gym is not responsible for third-party content or systems, except where responsibility cannot legally be excluded.
Personal information is handled in accordance with our Privacy Policy and applicable UAE data-protection requirements.
By using our website or services, you acknowledge that personal information may be processed as described in the Privacy Policy.
We may update these Terms to reflect changes in our services, membership arrangements, operating procedures, website functions or legal requirements.
Updated Terms will be published with a revised “Last updated” date.
Material changes affecting an existing paid membership will be communicated where reasonably required and will not remove rights already acquired under applicable law.
Members should first submit complaints to Extra Power Gym so that we can attempt to resolve them promptly.
Please provide:
If a consumer complaint cannot be resolved directly, the consumer may contact the competent consumer-protection authority in Ajman or the UAE Ministry of Economy and Tourism.
These Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Ajman.
Subject to applicable consumer rights and jurisdiction rules, disputes will be submitted to the competent courts of Ajman, United Arab Emirates.
For questions regarding these Terms and Conditions, please contact Extra Power Gym.
Al Yasmeen, Ajman, United Arab Emirates